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Shawn K. Hall

PO Box 1306, Twain Harte, CA 95383

(209) 565-1273

Shawn[*]ReliableAnswers.com


Objective:

Use my many skills and wide range of experience to design interactive, dynamic, data driven applications using the latest tools and technologies, providing feedback on the structural and progressive design of the project, and the entire development process.


Professional Experience


Hallway Systems
Analysis (HSA)

Diamond In
the Rough (DIR)

(209) 565-12PD
Jul 1997 - Present
President.
Programmer, Publisher, Technical support

Develop policy-based Network, Internet and PC software for a variety of clients and purposes. Develop custom GUI shells for existing applications. Provide custom data reporting solutions. Maintain excellent on-site technical and customer service, as well as telephone-, email- and instant-messaging-based support.

Recent focus has been designing reusable components for Active Server Applications and Visual Studio .NET.


Gateway Country
Service Center
Customer Service Representative

Provide excellent technological and customer service to a vast array of Gateway clients alone and in a team environment. Services include, but are not limited to; providing technical diagnostics, analysis, and repairs to PC's ranging in age from factory release to twenty years; evaluate upgrade options on a system-by-system basis per client needs and ability; pro-active sales; preventative maintenance and service recommendations; user education; telephone support; ordering, shipping and tracking of replacement parts; hardware and software troubleshooting; unwaveringly courteous customer support.


Productive Data
Solutions (PDS)
Sacramento Branch
Contract
Programmer / Analyst

Design & develop nationwide federal application to track resources, payments and expenses during a national disaster. Application implemented barcoding, scanning, real-time reporting, time tracking and implementation of runtime configurable contract requirements for all resources allocated to an incident. Development included on-site testing for functionality and non-obvious implementation requirements.


Pacific Technical
Institute (PTI)
Modesto Campus
Head Instructor

Train 10-16 simultaneous students from a variety of backgrounds to diagnose, troubleshoot & repair PC hardware, software, operating systems & other office equipment in preparation for the A+ Certification. Optimize course of study for each student to present & include the wide variety of fields in the technical arena and enable the student to choose a suitable area to focus his/her training.


E&J Gallo Winery,
Bottling Room Office
Clerk, Programmer, Database Administrator

Designed and implemented a variety of Data Warehousing Applications. Familiar with Family and Medical Leave Act (FMLA), Union Contracts and Procedures. Implemented Reflection Scripts to automate common tasks.


Kaiser Permanenté,
Northern California
Customer Service
Call Center
Database Developer, Programmer

Designed and implement MS Access DB Programs (Outbound Call Tracking) Developed a Client Reporting application to chart & graph the results of calls by specified criteria and store information for further use; instructed 40+ users on the software's function and use. Developed a tracking database to save the information from facility contacts to print / E-mail / Fax Facility Alerts.


Naval Hospital Lemoore,
Pediatric Clinic
Assistant Leading Petty Officer; Clerk

Scheduling and documentation of patient visits, optimize patient flow and direct Nursing Care. Developed several process improvement tools and applications. EMT Instructor


Naval Hospital Lemoore,
Information Resources
Assistant Systems Administrator (250+ PCs)

Build, reload, secure and distribute 275+ computers to military medical installations on-base and for sister bases in less than one month. Evaluate, identify, salvage and decommission 500+ out-dated PC's, migrating applications, user- and business-data to replacement systems. Provided excellent preventive maintenance, troubleshooting, end-user support, and record keeping both on-site and within a technical services office environment. Developed several database Applications for data tracking within the department. Designed database application for automating supply order requests. As ADPSSO (Automated Data Protection Systems Security Officer) I personally instructed 250+ civilian, enlisted and officers in regards to compliance with the military's strict data security regulations.


Technologies


Demonstrable proficiency in the following (non-exhaustive) technologies and applications:


Awards



Education


References Available Upon Request.

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